Shipping & Refunds

Refund Guarantee

If you are ever unhappy with the items you have received in your order, please first contact our customer service! Do not return any merchandise to the manufacturer, or to us without first contacting our customer service department.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gaelle-s.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. For exchange requests please send us an email at support@gaelle-s.com

Shipping

To return your product, you should mail your product to the address provided to you after you contact customer service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

By purchasing on this website you fully agree and understand this return & refund policy.